If you are using a combination of tickets to complete a single journey e. Claim up to 100% money back on your ticket with greater anglias delay repay scheme. Live updates as long delays to greater anglia services due. This guide shows your rights and provides full help on how to get your money back. Delay repay is the name of the compensation scheme operated by most but not all train companies. Yes, auto delay repay should be seen as complimentary to the delay repay process rather than replacing it entirely. If you dont have an account, you can register for one here. Delay repay is a national scheme train companies use to compensate passengers for delays.
You can claim compensation if youre delayed by 15 minutes or more when you travel with us except when delays are caused by planned engineering work. It operates the east anglia franchise, providing the majority of commuterregional services from its central london. My trains have been short formed almost every day because of the changes and disruption can i claim. On fathers day i went to enjoy the day with my wife and daughter at walton on the naze. For transport secretary chris grayling, delay repay 15 represents a major improvement for passengers, while others have spoken of rebuilding the trust between the paying punter and the franchises that operate the railways something that has wilted in the heat of overcrowded trains, rising fares and strike action. It radiates from london liverpool street station to all the corners of our region via all its major centres. You can claim delay repay compensation if youre delayed by 15 minutes or more. If you choose not to travel, and need to refund or exchange your ticket, please.
Wed love for you to be the first to hear about special offers and services from greater anglia. Over 60 minute delay 100% of a single ticket or 50% of a return ticket. On 1st april 2019, greater anglia has now started to compensate after only 15 minutes of delay. Thank you for your submission we want to take every opportunity to extend our apologies and compensate you fairly. Some customers are experiencing issues with paypal when paying for a subscription. Review of toc compensation information and claims processes. If you have a season ticket you can quickly upload to the trains from hell app.
Thameslink and great northern timetable will be in operation from sunday 17. There may be certain scenarios where we cannot determine that youve been delayed and in these cases you will need to submit a claim as usual. I travel using a combination of tickets more than one ticket on my key smartcard, will the auto delay repay system work. Delay repay how will greater anglia calculate the times. Freepost rsczuxzjehhe abellio greater anglia contact centre norwich. Passengers using greater anglia services are facing delays for the rest of the afternoon due to a broken down train near chelmsford the train, which was empty, has broken down between chelmsford and hatfield peverel, causing a restricted service to run throughout the rest of the day monday, june 25 read more related articles.
Well always treat your personal details with respect and will never sell it. Greater anglia journeycheck provides real time, uptodate train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected. Can i claim if the train was on time, but was too full for me to board as that made me late. Delay repay is a national compensation scheme across most train. Pdf version of the delay repay form greater anglia. Our new app makes buying tickets a breeze, you can now. We would like to show you a description here but the site wont allow us. Freepost greater anglia customer relations note this is the full address. Once youve registered, our system will remember your information, so if you do claim again, its much quicker. Welcome to delay repay, the compensation scheme for train delays. Greater anglia is operated by abellio and is part of the the east anglia franchise. There are severe delays and cancellations on greater anglia services due to overhead wire problems.
Download trains from hell today free from the app store and get your delayed train. Greater anglia franchise improvements suffolk rail. From 1 april 2019 gwr has introduced the delay repay compensation scheme for passengers holding single, return and weekly tickets. How does delay repay work on southeastern, greater anglia.
With a claim from 25th march where i was nearly fractionally under 2hrs so far it has been rejected, appealed, lost, chased, found and now passed back to the delay repay team for action by customer services with a new case number. As many as 15 trains have been delayed and three cancelled this evening monday, may 28, resulting in passengers being forced to take rail replacement buses. If i have claimed delay repay can i still claim for this compensation scheme. Nine of the fifteen tocs which offer delay repay have labelled. Greater anglia journeycheck train times and live real. Make a delay repay claim emr east midlands railway. Our website has been updated appropriately including using the latest ga pdf claim form. We do this by providing a nightly email containing all the information needed to claim for compensation. Greater anglia operate a delay repay scheme whereby if you hold a single or return ticket you will be able to make a claim for compensation 3059 minute delay 50% of a single ticket or 25% of a return ticket. Proposals for the great anglia direct award introduction the greater anglia direct award follows a very short franchise, which was itself extended. Send your mobile ticket or eticket straight to your phone. Automatic delay repay for season ticket holders and. Alternatively pick up a claim form at staffed stationsfrom staff on trains.
Abellio greater anglia delay repay train delay refund. Greater anglia is a train operating company in great britain owned as a joint venture by abellio. It insists it didnt receive my ticket with my delay repay claim, but i know i enclosed it. The delay repay calculator is just an estimate, but it works out at roughly 25 per cent of a single ticket for a 1530 minute delay, 50 per cent for a 3059 minute delay, and 100 per cent for. We aim to reply to this application within 20 working days. Mr pochin said 26 journeys were late by more than 15 minutes, with the 100minute delay on a journey last august. By the date of commencement of the next full franchise in october 2016 a significant time will have elapsed under shortterm arrangements. When ive not been able to travel on my season ticket with greater anglia due to major delays ive always used the paper claim forms and wrote abandoned journey on the form.
All claims for compensation must be received by us within. If you requested your compensation to be paid back to your bank account, this should. If youre claiming delay repay compensation online, its really easy. Introduction of an automatic delay repay service for season and advance ticket holders. Delay repay genie was developed with the sole intention of making it easier for rail commuters to claim compensation for delays and cancellations on their daily commute. Our delay repay scheme allows you to claim compensation if your journey with us is delayed by 15 minutes or more, or you miss a booked connection because of a delay on our trains. This portal is only for ordinary delay relay claims. The greater anglia railway is east anglias railway. If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, delay repay applies. Find thameslink timetables by station and download train times revised timetable we are introducing a revised timetable as the rail industry works together to manage and protect services for key workers getting to and from their place of work. You can download this from one of our websites or from.
Trains from hell train delay app train delay compensation. Travelling from slade green we took the replacement bus to plumstead, southeastern one stop to woolwich arsenal and the dlr to stratford and picked up the train to thorpelesoken for the cross platform connection to waltononthenaze. Plan your journey and buy train tickets with the greater anglia app. The east anglian network has just 2 or 3 weeks ago started a new 9 year franchise under the banner of greater anglia, just dropping the word abellio from the front. This page outlines the greater anglia delay repay scheme that it has adopted and runs. Train companies offering delay repay will pay out irrespective of who, or what, caused the delay the only criteria is the length of the delay. If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more, whatever the cause. Greater anglia has updated its compensation process to make it faster to make a claim after listening to customer feedback rail passengers in the region told the train operating company that its online delay repay claim form, which is used to compensate passengers who experience delays of 30 minutes or more, was too time consuming as a result, greater anglia has now introduced a system. But still no mention on their website of any 15 minute threshold for delay repay. You can claim money back on your delayed and cancelled rail journeys but the. Shortlisted bidders for greater anglia and intercity west coast rail franchises pdf. Greater anglia sued by passenger over continual delays.
On tuesday december 9th 2014, the department for transport dft issued its consultation document inviting everybody in the region to have their say about the next franchise to. We must receive your delay repay claim within 28 days of the date of your delayed journey. Train cancellations, delays, alterations and engineering work information is brought to you directly from the greater anglia operational control room and is. It runs trains from its central london terminus at london liverpool street to essex, suffolk, norfolk and parts of hertfordshire and cambridgeshire, as well as many regional. Freepost rsczuxzjehhe abellio greater anglia contact centre norwich railway station station approach norwich nr1 1ef. Train delays and cancellations are all too common on our railways, making them an occupational hazard for many. Greater anglia franchise improvements suffolk rail conference 24 october 2016 jamie burles managing director greater anglia. Travel compensation services is the leading software as a service provider operating in the uk rail industry providing delay repay claims management solutions to train operating and travel management companies. Download download greater anglia delay repay pdf printer read online read online greater anglia delay repay pdf printer greater anglia delete account eastanglia buytickets greateranglia co uk greater anglia train tickets delayed trains list greater anglia liverpool street late train trains delayed yesterday alternatively pick up a claim form at staffed stationsfrom staff on trains. We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation. Or print off a pdf version of the delay repay form post the completed form to us at. Poor abellio greater anglia had a bad morning with problems further up the line which caused many frustrated passengers and delays. How does delay repay work on greater anglia, southeastern.
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